Refund Policy

1. Satisfaction Guarantee

PiratSwanp offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Event Planning Services Cancellation Policy

Our event planning services often involve significant preparation and resource allocation. Therefore, our cancellation policy for these services is as follows:

5.1 Retainer Fees

The initial retainer fee (typically 25-50% of the total service fee) is non-refundable as it secures our services and covers initial planning work.

5.2 Cancellation Timeline and Refunds

• Cancellation more than 90 days before the event: 50% refund of any payments made beyond the initial retainer
• Cancellation 60-90 days before the event: 25% refund of any payments made beyond the initial retainer
• Cancellation less than 60 days before the event: No refund

5.3 Event Postponement

If you need to postpone your event, we will make reasonable efforts to accommodate the new date without additional fees, subject to our availability. Postponement must be communicated in writing at least 30 days before the original event date. If we cannot accommodate the new date, our standard cancellation policy will apply.

6. Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, pandemic restrictions, civil unrest, or other unforeseen events) that prevent the execution of your event:

• We will work with you to reschedule the event to a mutually agreeable date.
• If rescheduling is not possible, we will refund all payments minus any non-recoverable expenses already incurred on your behalf (with documentation provided).

7. Changes to Event Scope or Services

If you wish to modify your event's scope or the services provided:

• Service additions: Subject to our availability and capability, we can add services at any time with appropriate additional payments.
• Service reductions: Requests to reduce services must be made at least 30 days before the event. Refunds for reduced services will be subject to our cancellation schedule above.
• Changes in guest count: Final guest count adjustments must be confirmed 14 days before the event. Increases in guest count will incur additional charges. Decreases in guest count after this deadline will not result in reduced fees.

8. Third-Party Vendor Policies

Many of our event services involve coordinating with third-party vendors (caterers, venues, photographers, etc.). Please note:

• Each vendor may have their own cancellation and refund policies.
• We will provide these policies to you during the planning process.
• While we will advocate on your behalf, we cannot guarantee refunds from third-party vendors.
• Vendor deposits paid through us are subject to the vendor's refund policy, not ours.

9. Payment Method for Refunds

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. Please allow 7-10 business days for refunds to be processed by your financial institution.

10. Disputes and Exceptions

We strive to handle all refund requests fairly and in accordance with this policy. If you have a dispute regarding our refund decision:

• Please submit your concerns in writing to management@piratswanp.com
• Include all relevant details and any supporting documentation
• Our management team will review your case and respond within 5 business days

We reserve the right to make exceptions to this policy on a case-by-case basis at our discretion.

11. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.

For events already under contract, the refund policy in effect at the time of signing will apply.

12. Contact Us

If you have any questions about this Refund Policy, please contact us at: